Terms & Conditions

In these Terms and Conditions, the following meanings apply unless context requires otherwise:

• "Company," "we," "us," "our" refers to velvettwwilight Sdn. Bhd., registered in Malaysia, with its principal place of business at Unit 6-8, Wisma Wim, Jalan Selangor, 46050 Petaling Jaya, Selangor.
• "Client," "you," "your" refers to any person or organisation that uses our website or enters into an engagement with us.
• "Services" refers to the advisory and AI-integration consulting engagements described on our website and in any written proposal or statement of work.
• "Website" refers to the pages hosted at our registered domain and any subdomains operated by the Company.
• "Engagement Document" refers to a written proposal, statement of work, or letter of engagement signed by both parties.
• "PDPA" refers to Malaysia's Personal Data Protection Act 2010 and any subsidiary regulations made under it.
• "MCMC" refers to the Malaysian Communications and Multimedia Commission.

By accessing or using our Website, or by accepting a written proposal or engagement document from us, you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

If you do not agree with any part of these Terms, please do not use our Website or engage our Services. You are welcome to contact us to discuss any concerns before proceeding.

velvettwwilight provides advisory and consulting services to telecommunications operators in Malaysia. Our current service offerings include:

• Customer Operations Review — A short advisory engagement to assess where AI summarisation could ease customer correspondence and ticket handling, conducted outside any operational network environment.
• Drafting & Triage Pilot — A measured deployment of an AI-assist for customer correspondence and ticket triage, operating in a read-only capacity outside the OSS/BSS, with a supervised four-week period and bilingual training.
• Quarterly Stewardship — An ongoing advisory engagement for telecommunications leaders whose teams already use AI assists, including quarterly output sampling, boundary audits, and written briefings for senior leadership.

The precise scope, deliverables, timeline, and commercial terms of each engagement are set out in a written Engagement Document agreed between the parties. Website descriptions are indicative only and do not constitute contractual offers.

An engagement between velvettwwilight and a client is formed only upon both parties signing a written Engagement Document. Verbal agreements, email correspondence, or website enquiry submissions do not constitute a binding engagement.

Any changes to scope, deliverables, or timeline after an engagement has commenced must be agreed in writing. We will advise you promptly if a requested change falls outside the agreed scope and what the implications may be.

Our services are advisory in nature. We do not operate, configure, or hold administrative access to your telecommunications infrastructure. AI tools deployed during a pilot engagement operate in read-only mode, external to your OSS/BSS. Final decisions on network operations, customer correspondence, and service changes remain with your personnel at all times.

Fees for each engagement are as stated in the Engagement Document and are quoted in Malaysian Ringgit (RM) exclusive of applicable taxes. Current indicative pricing published on our website is subject to change and is confirmed in writing at the time of engagement.

Payment terms are set out in the Engagement Document. Unless stated otherwise:

• A deposit of 50% of the total engagement fee is due upon signing the Engagement Document.
• The remaining balance is due upon delivery of the final report or agreed deliverable.
• For Quarterly Stewardship, fees are invoiced at the start of each quarter.

Late payment may result in suspension of work. We will contact you before taking any such step. Invoices unpaid beyond 30 days from due date may attract a late interest charge of 1.5% per month on the outstanding balance.

Prices published on the website are indicative of current standard scope. Engagements with additional complexity or scope may be priced differently as stated in the written proposal.

To enable us to carry out our work, the client agrees to:

• Provide timely access to the personnel, documents, and data samples specified in the Engagement Document.
• Ensure that any data shared with us has been handled in accordance with PDPA, including appropriate notice to data subjects where required.
• Designate a single point of contact for the engagement who has authority to approve deliverables.
• Notify us promptly if any regulatory, operational, or organisational change is likely to affect the engagement.
• Ensure that staff participating in training sessions or supervised pilot periods are appropriately authorised and briefed on the purpose of the engagement.

Delays caused by the client's failure to meet these obligations may affect timelines and deliverables. We will communicate any such impact to you in writing as soon as it becomes apparent.

Unless otherwise stated in the Engagement Document, all methodologies, frameworks, templates, and general advisory materials used or developed by velvettwwilight remain the intellectual property of the Company. This includes our internal assessment frameworks, usage policy templates, and stewardship reporting formats.

Written deliverables produced specifically for a client engagement — such as operational review briefs, triage pilot reports, and quarterly stewardship reports — are licensed to the client for internal business use upon full payment of engagement fees. The client may not reproduce, republish, or commercialise these deliverables without our prior written consent.

Any pre-existing data, documents, or systems provided by the client remain the client's property throughout and after the engagement.

Both parties agree to treat information exchanged during an engagement as confidential. This includes customer data samples, operational procedures, organisational structure, and any other information identified as confidential at the time of sharing.

We will not disclose your confidential information to third parties except where required by law, regulatory obligation, or with your prior written consent. We take reasonable precautions to protect confidential information in our possession.

Confidentiality obligations do not apply to information that is publicly available through no fault of either party, or information that was already in our possession before the engagement began.

These confidentiality obligations survive the end of the engagement for a period of three (3) years.

velvettwwilight is committed to handling personal data responsibly and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Where our engagement involves access to personal data belonging to your customers or staff, we act as a data processor on your behalf. Our handling of such data is governed by the terms of the Engagement Document and our Privacy Policy.

You, as the data controller, are responsible for ensuring that the personal data you share with us has been collected and may be processed lawfully under PDPA. We will not use personal data provided for engagement purposes for any purpose outside that engagement.

All AI tools deployed during a pilot engagement process data in Malaysia or within agreed jurisdictions. Data is not retained beyond the supervised engagement period unless specified in writing.

For details on how we handle personal data submitted via our website (such as contact form enquiries), please refer to our Privacy Policy.

Our services are advisory in nature. We provide our assessments and recommendations based on the information and data available to us during the engagement. We do not warrant that our recommendations will produce any specific commercial outcome.

To the extent permitted by Malaysian law, our total liability to a client for any claim arising out of or in connection with an engagement shall not exceed the total fees paid by the client for that engagement in the twelve months preceding the claim.

We are not liable for indirect, consequential, or incidental losses, including loss of revenue, loss of contracts, or reputational damage, arising from the use of or reliance on our deliverables.

Nothing in these Terms limits our liability for fraud, wilful misconduct, or any liability that cannot be limited by law.

Our website is provided for informational purposes. While we endeavour to keep the content accurate and up to date, we do not warrant that the information is complete, current, or free from errors. Indicative pricing, service descriptions, and availability are subject to change without notice.

You may access and browse our website for lawful purposes only. You must not:

• Use the website in any way that disrupts its operation or impairs access for others.
• Attempt to gain unauthorised access to any part of the website or its underlying systems.
• Submit false or misleading information through any contact or enquiry form.
• Use automated tools to scrape, index, or harvest content from the website without our consent.

Our website may link to third-party resources. We are not responsible for the content or availability of those external sites.

Either party may terminate an engagement by giving written notice if the other party commits a material breach of the Engagement Document or these Terms and fails to remedy it within 14 days of written notice of the breach.

The client may terminate an engagement for convenience by giving 14 days' written notice. In this case, fees for work completed to the date of termination are payable, along with any committed third-party costs already incurred on the client's behalf.

We may suspend work and, if necessary, terminate an engagement where payment is overdue beyond 30 days and the client has not responded to written reminders.

Upon termination, each party will return or securely destroy the other's confidential materials as requested, subject to any legal retention obligations.

These Terms and any engagement between velvettwwilight and a client are governed by the laws of Malaysia. Any dispute that cannot be resolved through discussion between the parties shall be referred to the courts of Malaysia, and both parties submit to the jurisdiction of the Malaysian courts.

We would always prefer to resolve matters amicably before any formal proceedings. If a concern arises, we encourage you to contact us directly so we can work toward a fair resolution.

We may update these Terms from time to time. The date at the top of this page reflects when the Terms were last revised. Material changes will be communicated to clients with active engagements. Continued use of our website after any revision constitutes acceptance of the updated Terms.

If you disagree with a revised version, you should stop using the website and, where applicable, notify us in accordance with the termination provisions of your Engagement Document.

For questions about these Terms, or to discuss any aspect of an engagement, please contact us: